General Terms and Conditions

These General Terms and Conditions apply to all contracts between Sabrina Pils-Matiasek e.U. (the “Contractor”) and businesses within the meaning of the Austrian Commercial Code (UGB) (the “Client”).

Any conflicting terms of the Client apply only if expressly accepted in writing.

The Contractor provides, in particular, the following services:

• AI governance and compliance services
• Automation and AI agent integration
• Ongoing support retainers
• Digital products
• Revenue system architecture
• Strategic consulting
• Technical implementation
• outcomes

The specific scope of services is determined exclusively by the relevant proposal or contract.

No specific commercial outcome is guaranteed.

The Contractor may engage qualified subcontractors to provide the services.

The Contractor remains responsible to the Client.

Services may be delivered by the Contractor or by appointed third parties.

The Client undertakes to provide all information, documents and access required for service delivery completely and in good time.

The Client must organise internal decision-making processes to avoid delays.

If the Client fails to fulfil its cooperation obligations, agreed deadlines will be extended appropriately. Any resulting additional work may be invoiced separately.

Payment is due within 14 days of the invoice date, without deduction.

In the event of late payment, statutory default interest under Section 456 UGB applies. The Contractor may also suspend services until full payment is received.

Where a contract for work has been agreed, the work is deemed accepted if:

• the Client approves the work; or
• no material defects are reported in writing within 14 days of handover.

Minor defects do not entitle the Client to refuse acceptance.

Changes or additions to the agreed scope require a written agreement.

Additional work will be invoiced separately.

The Contractor is liable for damage caused intentionally or through gross negligence.

For slight negligence, except in cases of personal injury, liability is limited to the value of the relevant contract.

Liability for lost profits, indirect damage or consequential damage is excluded.

Mandatory statutory liability provisions remain unaffected.

The Contractor owes the agreed services but does not guarantee a specific commercial outcome.

Project success depends substantially on the Client's cooperation and external factors.

AI systems, automation tools and third-party software may be used to provide the services.

The Contractor is not liable for:

• the availability of external services
• changes to third-party providers' services
• technical outages beyond the Contractor's control

The services do not constitute legal advice provided by a lawyer.

Any personal data is processed in accordance with applicable data protection requirements.

Where necessary, a data processing agreement under Article 28 GDPR will be concluded.

All concepts, methods, frameworks, documentation, systems and materials remain the Contractor's intellectual property.

The Client receives a non-exclusive, non-transferable right of use within the contractually agreed scope.

Distribution or reproduction without written consent is prohibited.

Events of force majeure, particularly natural disasters, official measures, IT outages beyond the Contractor's control or third-party outages, entitle the parties to an appropriate adjustment of deadlines.

Project contracts end when the agreed scope of services has been completed.

Unless otherwise agreed, retainers may be terminated with one month's notice to the end of a month.

In the event of early termination, services already provided must be paid in full.

Both parties undertake to maintain confidentiality regarding all information obtained during the collaboration.

Austrian law applies.

The place of jurisdiction is Vienna.

If any provision is invalid, the remaining provisions remain effective.